Privacy Policy | The project advisory + tp built group


Effective Date: march 2026

At The Project Advisory and TPBuilt Group, we value your trust and take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, and safeguard your details when you make enquiries about our renovation, development, or property services.

We are committed to handling your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What We Collect

When you contact us, we may collect:

  • Your full name

  • Email address

  • Phone number

  • Details about your project or enquiry

  • Any other information you provide voluntarily

We only collect information necessary to respond to your enquiry and provide our services efficiently.

2. How We Collect Your Information

Your personal information may be collected through:

  • Website enquiry forms

  • Email or direct messages

  • Phone calls

  • Social media enquiries

We ensure all information is gathered securely and professionally.

3. Why We Collect Your Information

Your details are used exclusively to:

  • Respond promptly to your enquiry

  • Provide information about our services or projects

  • Prepare quotes, proposals, or site assessments

  • Communicate with you throughout your project journey

We do not collect information for any other purpose without your consent.

4. How We Store and Protect Your Information

All personal information is:

  • Stored securely using trusted digital and physical systems

  • Accessible only to authorised team members

  • Protected against loss, unauthorised access, misuse, or interference

We regularly review our data protection practices to maintain the highest standard of security.

5. Sharing Your Information

We respect your privacy. We will not sell, rent, or share your personal information with third parties for marketing purposes.

We may only disclose your information:

  • When required by law, or

  • To trusted contractors or consultants directly involved in delivering your project

Even in these cases, we share only the information necessary to complete the work.

6. Direct Marketing

We will not add you to marketing lists without your consent. If you do receive communications from us, you can unsubscribe at any time.

7. Access and Correction

You have the right to access the personal information we hold about you and request corrections if needed.
To do so, please contact us using the details below.

8. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve your browsing experience. These do not personally identify you unless you choose to submit information via enquiry forms.

9. Testimonials, Photography, and Project Marketing

With your consent, we may use project photos, testimonials, or progress stories for marketing purposes. We will always seek your approval before publishing any identifiable details.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or business practice. The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

The Project Advisory
Email: info@theprojectadvisory.com.au
Phone: (03) 7057 7275

By submitting an enquiry, you consent to the terms of this Privacy Policy